Monday, July 10, 2017

Spectrum: Worst Cable Company Ever!

So there I was living life as normal and minding my own business when in the month of March my Cable bill arrived in the mail. It was a little more than what I expected so when I got some time, I decided to call them and inquire about it.

The company is Spectrum. Formerly known as Time-Warner Cable. They were awesome. They were great. They were the best. (TWC that is). I had never had any problems with TWC for the ten years I had them when I first moved into this town. In return, I was never late on a payment. Not once. Always on time and always paid in full.

So when I called, I had no reason to expect that this was going to be the start of me getting greased in bum.

The guy on the phone explained my bill to me and said that one of my promotions expired which is why the bill was higher than usual. As we continued talking, he soon offered me another deal. He said he would cancel my other two promotions and give me a new deal for my internet / phone / cable. When he gave me the new price, I accepted. It was a good deal.

One month later, my bill came in and it was twice the amount that I was quoted a month earlier. Obviously, I called them up to straighten things up. I was now told that the deal I was given the previous month was not a "real deal". That deal never existed. I couldn't believe it! They went back on their word! They gave me a deal then took it right away from me.

THEY LIED!

Worst of all, they were not offering me any new deals. There was no way I was going to pay that amount on that bill. I never agreed to pay what they were charging me. I got so furious that I decided to contact the office of my State Attorney General, Mike DeWine.

After filing a complaint, I was advised by them to try and make contact with Spectrum again and get the issue resolved if at all possible. It was a Friday and they said if no resolution could be found then they would pick up the matter on Monday. So the next day, on Saturday, I reached out to Spectrum. I ended up talking to a supervisor and I explained that while no such promotion was taking place that justified the deal I was offered the previous month, the fact still remained that a customer service rep did indeed offer me that deal and I accepted on good faith. I felt it was the responsibility of the company to honor that deal. If they had a problem with it, they should address the individual who offered me that deal.

We spoke for a good solid hour or more before we came to a resolution. That current bill would be slashed to honor the price I was offered, but going forward I would be allowed to renegotiate a new deal, or disconnect my service. I really didn't want to do it because I felt they should honor their word, but I caved in because I didn't want to make a big issue of it and after all, I'm a pretty nice guy. (I hate that about myself).

The new deal only included phone and cable. They couldn't (or wouldn't) offer me anything good with internet so I turned to another company for my internet needs. No problem.

Ever since, I have been getting offers from Spectrum in the mail for a low price on internet. But I already have a new internet provider. One who came through for me when Spectrum went back on their word and then let me down by not being able to offer me this internet deal when we renegotiated the previous month. Anyhow, I just been throwing those mailers away. I am loyal to those who are loyal to me. Spectrum was not going to be loyal so, you know, I was sticking with my new internet provider.

So with this new "deal" with Spectrum, I was sent a channel box, remote and some cables. I was going from about 50 channels to 114 or so. Turned out that about 45 of those "new" channels were just a replica of other channels I already had. So great, now I got two Disney channels that always show the same shows at the same time. (And so on and so forth).

Not such a great deal after all, right?

I sucked it up and carried on. But there was a slight problem. It would seem when I wanted to change channels, it took this channel box / system about 3 to 5 seconds to go from one channel to the next.

REALLY?!

Channel surfing hell if you ask me. Even if I was on channel 5 and I wanted to check out channel 26, it took 3-5 seconds every time to change. What a drag. But I carried on without another peep.

And when the electric would cut out during a storm for a few minutes or whatever, this box takes like 20 to 30 minutes to "reboot". During this time you can't watch anything on the TV. 

Fast forward to this past Saturday morning. Around 5:30AM. Suddenly, and without warning, my remote was no longer able to change the channels on the box. Nor would the volume adjust work. It couldn't function anything. It was like the remote was dead or something. I tried different batteries but it still wouldn't work. Was it the remote? Was it the box? ..... I didn't know. So I called Spectrum.

After more than an hour trying to resolve the issue, the rep finally said she would put in an order request and I would get a call back around 9AM or so. And sure enough, I did. A different rep called me and informed me that a tech could come out as early as Monday morning between 10AM and 11AM.

What? Are you serious? A wonderful customer like me has to wait 55 hours before a tech can fix my problem? You mean to tell me that I have to go without TV for 55 freaking hours? This is 2017 for Christ's sake and you're telling me that I have to wait 55 hours for a tech?

I quickly refused by telling the lady that if it's going to take 55 hours before my problem can be fixed that she need not worry about fixing it and just send someone out to pick up their equipment because I could fix the problem myself (which I did) inside of an hour and I wouldn't be needing their useless and crappy junk equipment. If that is how they thought of me as a customer then I no longer want to be a good customer for them.

I fixed the problem. I got my cable back without the box. Sure, I'm back to about 50 channels again, but I got the cable I had before the box, back. And sure enough, the tech arrived on Monday morning. He didn't come there to pick up the equipment though, as I requested, he arrived to fix my problem. I told him I didn't want my problem fixed because I already fixed the problem. I just wanted him to collect the equipment. He refused. He said he didn't have a work order to pick up any equipment so therefor, he couldn't pick it up. But he sure as hell wasn't going to fix my problem because 1) I fixed it myself. And 2) The power was out in my area at the time due to a bad transformer so even if I allowed him inside, he still couldn't have fixed anything with the power outage.

When power was finally restored, I called Spectrum and told them they could pick up their equipment. I told them they could pick it up within the next 55 hours, the same time it took them to "service" me. I thought / think that was fair. I told them if they didn't pick it up within the next 55 hours, then I was tossing it in the garbage, where it belongs. So what did they do? They scheduled a pick up for the 20th of July.

I now have the feeling that even if they pick up their equipment, there is a good chance they might try to continue screwing me over because there is a problem with the remote and or the channel box, hence my need to call them in the first place. But they may try and charge me for their broken equipment so, and I just thought of this now as I'm writing, I am going to cancel the equipment pick up order and change it to a "repair" order. Let the tech come and fix my problem, since I'm still a paying customer, then when he leaves, take the box off the TV, place it in a bag and then call for a pick up order. That way, they will get a working box and remote, as I'm unsure why the current remote / box stopped working in the first place.

It's also another way to be a pain in their ass at the same time. lol So I tell you what, stay tuned for a follow up post regarding Spectrum: Worst Cable Company Ever! LMAO

Update: I called and cancelled the equipment pick-up. Turns out they thought by requesting them to pick up the box and remote that I wanted to disconnect my services. That's not what my intentions were / are at all. I did reschedule for a tech to come out and fix the original problem. My plan is, once he does that, and leaves, I will disassemble the box and either put it away somewhere or call Spectrum up on the following Monday and explain to them that I still want them to pick up their equipment, but I don't want to disconnect. I will also request the monthly rental of the equipment be subtracted from my bill. If they refuse, then another complaint I shall file with my State Attorney General. I don't know how it is in other states, but here in Ohio, you don't pay for anything you don't receive. And no one can force you to use "their" equipment or product. This may be how I get them. I will wait and see how many bills they charge me for the equipment - up to about three bills - then report them. But I will call Spectrum in between it all to try and get them to remove the fee voluntarily.

Stay tuned. 


 


Tuesday, June 20, 2017

California Gas Tax

California announces that it will be raising state gasoline tax by .12 cents a gallon to take in an extra 5B dollars a year to help fix their infrastructure / highways.

Isn't that what they said the last time they raised the gasoline tax? And did those roads / highways / infrastructure get repaired? .... No, they did not. So, what makes anyone think they will use this 5B a year to repair infrastructure?

Know what I think? I think 2B of the first 5B is going to go to Paris Climate Deal. That's what I think. The rest will end up in the hands of crooked politicians and their cronies. Or maybe going into election / re-election campaigns.

Californians will be lucky if even 1B dollars finds its way into the infrastructure project.

That's what I think. 
 
California has the worst financial situation than probably any other state in the Union. Their situation is so bad that most of the money they get from this gas tax hike is going to go to other needs. Just like it did the last time, and continues to this day. It almost makes me feel bad for the people of California. 
 
Almost. 

Wednesday, June 14, 2017

Democrat Leaders, Media, To Blame For Va. Park Shooting

In the early morning hours of Wednesday, June 14th, 2017, a lone shooter took target practice on a group of republican senators as they practiced for an upcoming baseball game against their democratic rivals in Alexandria, Virginia.

As reports start coming in, we learn that the shooter, name purposely withheld, was into politics and apparently, anti-Trump / republicans. It turns out, he was really against the proposed tax cuts being offered up by President Trump and the republicans. In other words, he appears, to me, to be just another crazy liberal with an ax to grind.

You may not hear this from the mainstream media or any of the democratic leaders such as Nancy Pelosi, Chuck Schumer, Bernie  Sanders, Hillary Clinton, and the like because they are too busy defending their socialist narrative and socialist agenda. But it is these people that I blame for this shooting incident.

I'll explain why. But first, I predicted that this was going to happen. That there was a storm brewing in the form of another "civil war" only, this one would be democrats versus republicans. I also predicted that between 2017 and 2020, this war would escalate from verbal bashing and simple assault to attempted murder and murder itself. I said that this would be a war that would spill real blood out onto our streets. It is my belief that this shooting in Alexandria, Virginia is either the first shot / battle of this war or ... the incident that knocks some sense into our democratic leaders and mainstream liberal media.

Fortunately, nobody has been killed in this incident except for the shooter himself. But three others, House Majority WHIP, Rep. Steve Scalise, and two others, including one police officer, were shot but expected to survive their wounds.

But I digress to the main point of this post. I do blame democratic leaders and the mainstream media for this shooting. I blame the democratic leaders because of their refusal to condemn the protests that turn into riots by their followers / supporters. When I watch these episodes unfold on TV in real time, people destroying buildings and other property, violent assaults acted out by liberal males against elderly and or females that are Trump supporters, and when I see fires being started in the streets by these liberal thugs, and the democratic leaders remain silent, then it's like they themselves are condoning this barbaric behavior.

When these democratic leaders do not speak out against these college students shutting down the republicans when they are scheduled to speak at universities, and deny these people their right to exercise free speech, then it becomes worrisome, and quite bothersome to me. And these leaders, by their silence, are encouraging this kind of anti-American activity.

When the Hollywood socialists come out with their hate speech and rhetoric, calling for the death of our President, and / or his family, and the destruction of the White House, like I have heard come from the mouths and actions of socialist scumbags such as Madonna, Ashley Judd, Kathy Griffin, Whoopi Goldberg, Stephen Colbert, and others, and the democratic leaders do not come out and condemn this type of hate speech, then they are supporting it and it leads to what we saw in Alexandria, Virginia.

I also blame the mainstream socialist media for the constant silence to these un-American rhetoric and actions. To the fact they refuse to cover much of these events and call them for what they really are. A protest is not a protest if the protestors end up rioting. Or they go along with the democratic narrative. It's disgusting, and needs to stop. But because of the mainstream media colluding with the democratic party, we now have fascism in America. This fascism / socialist behavior is not only destroying this country, but it's now starting to bring out the really nutty crazy people like this shooter in Alexandria, Virginia, and it's now going to start costing Americans their lives.

When leaders and the media stop defending the first and second amendments, then all hell will break loose. You have to stand up against violence, and hate speech, especially if it's coming from your own party. When democratic leaders (and republican leaders) start turning a blind eye to the evil of their own parties, then eventually, a bloody war will erupt. And if the democratic leaders and the mainstream media continue to go down the silent, and fake news road they are traveling then more horrific shootings are in our future as a country. Pretty soon, more nut-jobs will be coming out of the woodwork on both sides. More people will get shot. More people will get killed.

So I am calling on democratic leaders and the mainstream media to stop all of their nonsense. To stop with their intolerance. To stand up against the hate and violence, coming from their followers and supporters. To stand up against these Hollywood socialists that are throwing fuel on the fire of hate and intolerance. And for the mainstream media to stop with the fake news. And once and for all, stop it with these stupid witch hunts. Because when I see this shooting, I see the future of America. Not just ISIS attacks, but Americans attacking Americans. Democrats versus republicans. I see another "civil war" brewing on the horizon. And if our political leaders and mainstream media do not change their ways and change them quick, many will be hurt and killed in this stupid battle.

As an Independent voter, I will go on record now and say, if it does come down to democrats versus republicans bloody civil war on the streets, I will be fighting with republicans. I will stand up against socialism in its liberal form.

Just saying.

But here's hoping our leaders will get the point. And change their nasty and hateful ways. ALL OF THEM!